Refund Policy

We recommend that you read our refund policy carefully before making a purchase. By placing an order on the website, the user accepts the terms described below.

  1. Right of Withdrawal

In accordance with current legislation, the user has the right to request a refund within 14 days from the date of purchase or receipt of the product/service, unless otherwise specified for certain items or services.

  1. Requirements for Refund

To be eligible for a refund, the following conditions must be met:

– The product must be unused and in the same condition in which it was received.
– The product must be returned in its original packaging (when applicable).
– For digital services or downloadable content, the refund can only be granted if the download or full access has not yet occurred.

  1. Non-Refundable Products or Services

The following items are not eligible for a refund:

– Gift cards or promotional codes
– Services already fully performed
– Digital products after download or access
– Customized items made at the customer’s request

  1. Procedure for Requesting a Refund

To request a refund, the user must submit a request through the contact form available on the website, providing the order number and the reason for the request. After receiving and reviewing the request, we will inform the user of the outcome by email.

  1. Refund Deadlines

If approved, the refund will be processed within 7 to 10 business days, and the amount will be returned using the same payment method, unless otherwise indicated.

  1. Shipping Costs (when applicable)

Shipping costs are non-refundable, except in cases of defective products or errors on our part. If the user returns an item, the return shipping costs are the user’s responsibility, unless otherwise agreed.

  1. Contact

For more information or assistance related to refunds, you may contact us through the contact form available on the website.